How Do I Change or Cancel My Order?

Please contact us as soon as possible if you need to modify or cancel your order.

Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.

Please note that any orders that have already been fulfilled cannot be modified or canceled.

Order can only be canceled or changed within 6 hours from the time the order is successfully placed.

After 6 hours from the time of successful order, you cannot cancel or change your order.

Please be informed that a management, processing and transaction fee (20% of your total order value) will be applied for the cancellation.

To check the status of your order, please contact our Customer Support team at cs@pologals.com

Return & Refund

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return: 

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase

Please send us an email at cs@pologals.com or our contact page with the subject: "Return PoloGals Items" and provide your receipt or proof of purchase, and a picture of the package.

You need to pay the return shipping cost to our US Warehouse at this address: 1291 North Post Oak, Suite 170, Houston, TX, 77055.

Unfortunately, we can’t take back open product simply because GFUEL is consumable and could have been tampered with after opening.

Requirements for a Refund

• Item(s) must be unopened and in its original condition;
• Item(s) must be returned in all original packaging and with accessories and paperwork;
• Item(s) must be returned using an insured and traceable shipping method;

Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2024, the return must be postmarked by January 31, 2024)

Shipping and handling costs are not eligible for refunds.

Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.

We strongly encourage you to contact us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.

If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued, and you will be notified via email with any and all options available to you on how to proceed.

Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.

Return Address: 1291 North Post Oak, Suite 170, Houston, TX, 77055

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@pologals.com

Exchanges (if applicable)

If your items are defective or damaged, just send us an email at cs@pologals.com

We will:

Give you 100% Refund as it's totally our fault.

And send a new one to your address (will takes only 1 - 5 business days). 100% Free. You don't even need to pay any extra cost.

What If The Item(s) I Received Are Defective/Incorrect/Damaged?

Did you receive a faulty unit, or the wrong product?

Please contact our Customer Support team (cs@pologals.com) to start the exchange process. Please include the following information:

• Order number
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.